Podcast Episode #58: "Driving Change Through Real Customer Connection" - an Interview with Laurie Dewan
Driving Change Through Real Customer Connection
I was super excited to have this wonderful conversation with Healthline Media's Vice President of Consumer Insights, Laurie Dewan.
Here are the highlights from our amazing chat:
- Higher need to intentionally leverage informal and formal networks
- Set goals and make a habit of doing this consistently
- Epic quote by Laurie (and Marianne Williamson:) 'The World is Not Served by You Playing Small'
- There is a great power in careful listening and stories to drive innovation and organizational change
- Let yourself be emotionally impacted by your customer stories
- Healthline is committed to providing research and resources for racism and inequality in healthcare as well as managing mental illness in the workplace
To be notified for future interviews be sure to connect with me here on LinkedIn AND to learn more about how to build the mindset and influence for real change, join our community at www.SherylKline.com...
The Impact of Full Presence (May Surprise You!)
The Impact of Full Presence (May Surprise You!)
On a scale of 1-10...
... how do you rate yourself on how present you are with those who matter the most?
Despite running hard at their dreams, high performers are remarkably present, especially with those who matter the most. Let’s not wait until tragedy strikes until we realize we should be more present... or worse yet, to lose the opportunity to be present and then have to live with that regret.
Here are a couple ways to take your presence to the next level, so you can make others feel seen, heard and cared for:
- Put down everything you are doing, and look into their eyes
- Be explicit and tell the person "I really want to hear you"
- Hug the person or say goodbye like you may never see them again.
Full presence elicits emotions in others that helps them feel safe, heard and cared for. It will in turn help you to be congruent with who you are and how you’d like to be remembered.
We are all busy chasing...
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