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The ROI of Being Kind in Leadership

healthy high performance kindness leadership loyalty Jan 20, 2025

In today’s fast-paced, results-driven world, it can be tempting to prioritize efficiency and hard metrics over softer skills like kindness. Yet, research consistently demonstrates that kindness isn’t just a “nice-to-have” quality in leadership—it’s a transformative tool with measurable returns. For leaders striving to create lasting impact, embracing kindness isn’t just a moral choice; it’s a strategic one.

Kindness Builds Engaged and Loyal Teams

“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” Maya Angelou’s words resonate deeply in the workplace. Employees don’t leave jobs; they leave managers. Gallup research shows that managers influence 70% of the variance in employee engagement, and kindness plays a pivotal role in creating workplaces where people want to stay.

A client of mine, a senior executive in a global tech firm, struggled with high turnover on her team. Together, we worked on integrating kindness ...