4 Steps to De-escalate an Escalation
"Self-centered negative emotions and egoic behavior are like poison in a well. If they are not transformed, contained, or eliminated, they’ll contaminate the purest water.”
- Sheryl Kline
Do you want the good news or bad news first?
Let’s go with the bad and get it over with!
You may have a counterpart that’s a challenging personality type. Unless he is willing to do the work (ie: with a licensed therapist, NLP practitioner, or other licensed professional), he is not likely to change. Cognitive processing and behavior are strongly influenced from long ago, likely in childhood, and how we are treated by influential people in our life.
The good news…
You can follow a proven process to lower a colleague’s (or a family member’s) emotional state, by making him feel heard, cared for, and in control. This in turn puts you in a position to de-escalate a conversation, make it less emotionally charged, and for you to take your power back to influence the...
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