Podcast Episode #58: "Driving Change Through Real Customer Connection" - an Interview with Laurie Dewan
Oct 26, 2020
Driving Change Through Real Customer Connection
I was super excited to have this wonderful conversation with Healthline Media's Vice President of Consumer Insights, Laurie Dewan.
Here are the highlights from our amazing chat:
- Higher need to intentionally leverage informal and formal networks
- Set goals and make a habit of doing this consistently
- Epic quote by Laurie (and Marianne Williamson:) 'The World is Not Served by You Playing Small'
- There is a great power in careful listening and stories to drive innovation and organizational change
- Let yourself be emotionally impacted by your customer stories
- Healthline is committed to providing research and resources for racism and inequality in healthcare as well as managing mental illness in the workplace
To be notified for future interviews be sure to connect with me here on LinkedIn AND to learn more about how to build the mindset and influence for real change, join our community at www.SherylKline.com...
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