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Podcast Episode #100: "How to Reduce Internal Churn, and Why It’s Different for Women" - an Interview with Lauren Larson Diehl

churn customers emotional intelligence passion persistence purpose Feb 24, 2022

How to Reduce Internal Churn, and Why It’s Different for Women

In case you missed my LIVE interview with the amazing Lauren Larson Diehl (Vice President, Global Customer Success at Reputation), here are a few of the wisdom gems she shared:

You can have passion and purpose… or passion and persistence, but you really need all three, to build that solid foundation
Be passionate about your customer’s success. Being good at that, and empowering teams to be good at that is the direct correlation to internal churn
The fundamentals around having empathy, and how we refocus and harness that, and how do we operate more strategically… it's really never been more important
Customer first? I believe it's people first. You need to invest in your people, in enabling and empowering them, and helping them to harness their capabilities. You invest in people, and then they will take care of your customers. And that's a direct and simple formula for navigating through...

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