Podcast Episode #100: "How to Reduce Internal Churn, and Why It’s Different for Women" - an Interview with Lauren Larson Diehl

How to Reduce Internal Churn, and Why It’s Different for Women

In case you missed my LIVE interview with the amazing Lauren Larson Diehl (Vice President, Global Customer Success at Reputation), here are a few of the wisdom gems she shared:  

• You can have passion and purpose… or passion and persistence, but you really need all three, to build that solid foundation
• Be passionate about your customer’s success. Being good at that, and empowering teams to be good at that is the direct correlation to internal churn
• The fundamentals around having empathy, and how we refocus and harness that, and how do we operate more strategically… it's really never been more important
• Customer first? I believe it's people first. You need to invest in your people, in enabling and empowering them, and helping them to harness their capabilities. You invest in people, and then they will take care of your customers. And that's a direct and simple formula for navigating through churn
• It starts at the simple level of identifying with emotional intelligence so you can identify with your customers
• Open doors for others. Women promoting women… there's still not enough of us out there that will pause and take the time to promote other women
• Ask questions. Don't be afraid to ask questions to probe deeper into, you know, “tell me more.” Explain yourself, what does that really mean to you? And so you can again empathize with them. But it also helps to release some of your frustration, once you understand the situation better no matter what it is
• There's no magic formula for overcoming obstacles. But I believe that passion, purpose and persistence, with a pinch of luck, and you can overcome many. The key is understanding what people love or what drives and motivates them and aligning that with purpose helps to  overcome obstacles 

To be notified for future interviews be sure to connect with me here on LinkedIn AND to learn more about how to build the mindset and influence for real change, join our community at www.SherylKline.com.

(Please watch the video above, or click the green arrow button below to begin listening to the Podcast.)

Read a transcript of this interview.

To your next level of impact and joy!
xo

-------- 

P.s. Whenever you’re ready... here are 4 ways I can help: 

1. Gain purpose-driven clarity and start taking action with my “Success Builder Sprint Program” (now just $19!), so you get a better sense of control over what matters.— Click Here 

2. Grab a copy of my best-selling book “ZONED-IN: The Mental Toughness Required for a World-Class YOU.” It’s for those discovering a new ambition and those taking their current ambition to the next level. — Click Here 

3. Empower your team to have the mindset, influence, and habits to become compassionate yet fiercely focused leaders amidst an increasingly disruptive year, email me at sheryl@sherylkline.com to schedule a private discussion. Together we'll customize the Limitless Leader system to help your company, team, or organization deal with overwhelm, manage the new normal, meet the demands of an evolving workplace, and more!

4. Would you like me to go shoulder to shoulder with you, personally guide and challenge you through the Limitless Leader system and help you fulfill your purpose and potential? To experience new tools, new perspectives, a scientific-based curriculum, and accountability apply Here to join the waitlist (openings expected in September 2021.)

--------

Join Us on Social Media